Grow your business with
Award-winning IT Support

in Halifax, Huddersfield, Leeds & Bradford

✓ Fast response times from our Halifax IT team

✓ Gain total peace-of-mind with Unlimited on-site and online calls

✓ Switch your IT Support provider easily in just 7 days

16-minute average fix-time – with industry-leading SLA’s

Fixed-price Pay Monthly or Pay-as-you-go IT Support & Consultancy

Microsoft Partners – giving you access to the latest technology (including Microsoft CoPilot) to grow your business and work more productively

IT Helpdesk

Trusted by 100+ businesses across West Yorkshire


Rated EXCELLENT – 4.9 out of 5
(based on independent Google Reviews to October 2024)

All-inclusive IT Support

✓  Fix your costs with all-in-one, fully managed IT Services – at a fraction of the price of a full IT department. 

✓  Access the latest technology to help your business grow, work smarter, and become more efficient.

✓  Choose to pay-as-you-go, with affordable pricing for local firms.

✓  Single point-of-contact – from help editing a Word document, to buying & setting up new laptops, server installations, e-mail systems and network repairs

✓  Local 24/7 IT Support from our Halifax-based team

✓  Contact us by phone, email or live-chat

✓  Keep IT systems secure, up-to-date and reliable with remote-monitoring and anti-virus

Urban IT Support | Award Winning IT Helpdesk | Unlimited 24/7 Services
Urban IT Support | Award Winning IT Helpdesk | Unlimited 24/7 Services

Unlimited IT Support

Fixed-price Pay Monthly or Pay-as-you-go Packages

Average 16 minute fix-time

24/7, Unlimited IT Support

On-site visits at no extra cost

Protect your business with robust security & anti-virus

IT Equipment Supply, Upgrades and Installs

Grow your business

Work more productively with Microsoft 365 and Google Workspace

Work from anywhere with business e-mail systems and cloud storage – accessed on any device from any location

Use Microsoft CoPilot and Artificial Intelligence to save time, and work more efficiently by automating tasks

Real-time document editing – allowing two people to work on the same file at the same time

Telecoms & Web Design

Reach new customers with Web Design, eCommerce and Google Search Engine Optimisation (SEO)

Bring staff together with video conferencing, intranets & instant messaging

Cloud telephonemobile plans & broadband – and access your work phones wherever you are

Cabling, wireless networks and office set-ups & moves

Affordable IT and Computer Support

Protect your business with data backup & cyber-security

Protect your business against data loss, cyber-attacks, viruses and ransomware with Office 365 Backup and Sophos Security – giving you award-winning industry-leading protection from just £5 a month.

✓  Protect your data from loss with automatic daily backups – from Word files and email mailboxes, through to OneDrive and SharePoint websites, protect your business from viruses or accidental file deletion.

✓  Quickly search for and recover files – and restore data back to a certain time.

✓  Stop ransomware from encrypting your files with Sophos InterceptX – a powerful anti-ransomware platform which anticipates and stops threats before they take hold.

✓  Stop malicious e-mails with automatic attachment and hyperlink scanning.

✓  Guard against viruses and malware with Sophos EndPoint Protection – automatically blocking and cleaning threats before they wreck havoc on your business.

✓  Encrypt mobile devices & laptops – protecting critical data if devices are lost or stolen.

Latest from the Urban IT Helpdesk

Why choose us?

✓  Single point of contact for all IT needs: From help editing Word & Excel documents, through to ordering & setting up new laptops, screen replacements and server installs – you’ll gain access to the services of an internal IT department at a fraction of the cost.

✓  Plain English, straight-forward advice: With Microsoft-certified, DBS checked staff, and years of IT experience, we’re experts in what we do – providing re-assurance that the best team are on-hand.

✓  Contact us by phone, email or live-chat: With our remote support tools, we can speedily connect on and resolve faults as soon as they are reported. Our average fix time is just 16 minutes.

✓  Switch IT Provider in just 7 days

✓  Access to the latest technology: We partner with the biggest names in tech – giving you access to the latest technology (including new software, hardware and cloud products) at exclusive prices.

Customer Reviews

Don’t take our word for it – see what our customers are saying about our award-winning IT Services.

“We’re a healthcare firm in Calderdale, and came to Urban for IT as our old supplier wasn’t cutting it. We deal with sensitive information and data, so need an organisation that we can trust to deliver a reliable and secure IT network. Tom and his colleagues are always efficient and speedy at fixing issues, and it helps that they’re really so friendly! We needed an IT company that doesn’t just sit quietly on the side – we wanted them to understand our business and recommend improvements to IT systems that makes things more efficient. One example is Office 365 e-mail and cloud storage, which they project managed and delivered on-time and on-budget. Great service!!”
March 2024, Healthcare firm, 30 employees, Halifax

“We’ve used Urban for our computer network support for four years. In that time, we’ve grown from a small business with ten PC’s, through to a multi-site organisation with over a hundred. The fact I can turn to one firm for anything IT is what re-assures me the most – we have critical issues that need resolving ASAP, so need a company that provides round-the-clock support. Likewise, I wanted re-assurance that systems are secure (especially with GDPR), and buying Sophos Security through them makes things easier for us. I’m happy to have a chat with anyone considering them – we literally wouldn’t use anyone else.”
April 2024, Chemicals Manufacturer, 95 employees, Huddersfield