Award-winning IT Support

As certified Microsoft Partners, we offer award-winning IT Support, technology solutions and website design to businesses across West Yorkshire.

Our Halifax-based IT Helpdesk team deliver fast, secure, and efficient IT support, technology, and telecom solutions. This equips your business with the latest innovations, including Microsoft CoPilot, to drive growth and win new customers.

With instant response times, unlimited call-outs, and an average issue resolution of just 16 minutes, our IT support ensures complete peace of mind. We offer flexible plans, including pay-as-you-go and pay-monthly options.

Rated Excellent on Google Reviews and recognised for our outstanding service and responsiveness, we are the trusted IT partner for businesses across Yorkshire. Contact us today for a fast no-obligation quote.

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IT Helpdesk
Excellent reviews for our IT Consultants

Our services

FREE IT AUDIT

Unsure where to begin? We offer a free IT audit of your PCs, network, and security, assessing your current setup and identifying areas for improvement.

Our experts will create a tailored roadmap, starting with quick-win fixes before implementing a long-term, future-proof strategy to enhance your IT infrastructure.

UNLIMITED IT SUPPORT

You’ll have round-the-clock support, 365 days a year, ensuring your IT systems remain secure and reliable. Our services are available on a pay-monthly or pay-as-you-go basis, with fixed pricing, no call-out limits, and no hidden fees.

Using advanced remote management tools, we proactively monitor your systems, detecting and resolving issues before they affect your team. Backed by financial SLAs, we deliver an industry-leading average fix time of just 16 minutes.

STAFF IT TRAINING

Want to help your team get the most out of your IT systems? Boost productivity with expert IT training and support, covering everything from chart creation and mail merges in Microsoft Word to Google Workspace, Office 365, and accounting software training.

OFFSITE BACKUPS

Safeguard your data with our secure, off-site backup solutions, shielding your business from accidental file loss, power disruptions, and server failures. Our protection extends to your PCs, emails, and cloud-stored information.

We’ll work closely with you to develop a business continuity and disaster recovery plan, ensuring your operations remain secure in any scenario.

E-MAIL AND OFFICE 365

Work more productively and efficiently with Office 365 – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We’ll migrate your emails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen  security protection to guard your business from cyber-attacks and viruses. This includes PC & laptop protection, encryption, firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Meet the Team
Case Studies

Hardware Supply, Installation and Maintenance

Equipment Supply

We partner with leading IT equipment suppliers – meaning you’ll benefit from the latest IT, computer and telecoms equipment at highly competitive prices.

Hardware & Equipment Supply

Design & Installation

Ensuring IT systems are reliable, scalable and dependable is crucial to the success of your business. We design, implement and manage your IT network, ensuring that it meets the needs of your organisation and users – and future proofed to support your business as it grows.

Networking & Telephones

Our fixed-price IT Support Packages

PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
InterceptX Anti-Virus for Servers
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Essentials
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Fri 9am – 5pm
Get a quote
Business
Most popular
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sat 7am – 7pm
Get a quote
Premium
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
Included FOC
InterceptX Anti-Virus for Servers
Included FOC
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sun 24/7
Get a quote

Pay-as-you-go IT Support

Prefer pay-as-you-go support? Get in touch, and we’ll explore the best options for you. We can also customise our packages, allowing you to mix and match services so you only pay for what you need.

Case Studies

Read real-life case studies on how Urban have helped other firms use our IT services to support growth, improve efficiency and enhance staff productivity.

Case Studies
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