Award-winning IT Support

As Microsoft Partners, we provide award-winning IT Support, technology and web design to businesses across West Yorkshire – covering Halifax, Bradford, Leeds and Huddersfield.

Our Halifax-based IT Helpdesk team guarantee responsive, secure and efficient IT Support, Technology and Telecoms — giving you the latest technology (including Microsoft CoPilot) to support and grow your business. 

With instant response times, unlimited call-outs, and an average fix time of just 16 minutes, our IT Support offers you total peace of mind – and is available on a pay-as-you-go or pay-monthly basis.

We’re rated “Excellent” on Google Reviews – with awards for service quality and responsiveness – so if you’re looking for IT Services that are trusted by dozens of firms across Yorkshire, contact us for a no-obligation quote.

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IT Helpdesk
Excellent reviews for our IT Consultants

Our services

FREE IT AUDIT

Not sure where to start? We’ll perform a free IT Audit on your PC’s, network and security — looking at your current set-up, and recommending areas for improvements. We’ll design a roadmap with prioritised improvements – starting with fixing straight-forward ‘quick-win’ issues, before moving onto a long term, future-proofing plan.

UNLIMITED IT SUPPORT

You’ll benefit from 24/7, 365-day support – providing ongoing re-assurance that your IT systems are protected. Available as pay-monthly or pay-as-you-go, our fixed prices include no call-out limits or hidden fees. We use remote management tools to automatically keep an eye on your systems – predicting and repairing issues before they impact your staff. With financially-backed SLA’s, our average fix-time is just 16 minutes.

STAFF IT TRAINING

Want to ensure that your staff are making the most from your IT systems? Improve the productivity of your staff with IT training and support – covering  anything from chart creation and mail merges in Microsoft Word, through to Google Workspace, Office 365 and accounting system training.

OFFSITE BACKUPS

With secure, off-site servers, protect your information with our backup systems – guarding against accidental file deletion, power or server failure. This includes data stored on your PC’s, e-mail, and anything stored ‘in the cloud’. We’ll work with you to design a business continuity and disaster recovery plan to ensure your business is protected against all eventualities.

E-MAIL AND OFFICE 365

Work more productively and efficiently with Office 365 – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We’ll migrate your emails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen  security protection to guard your business from cyber-attacks and viruses. This includes PC & laptop protection, encryption, firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Meet the Team
Case Studies

Hardware Supply, Installation and Maintenance

Equipment Supply

We partner with leading IT equipment suppliers – meaning you’ll benefit from the latest IT, computer and telecoms equipment at highly competitive prices.

Hardware & Equipment Supply

Design & Installation

Ensuring IT systems are reliable, scalable and dependable is crucial to the success of your business. We design, implement and manage your IT network, ensuring that it meets the needs of your organisation and users – and future proofed to support your business as it grows.

Networking & Telephones

Our fixed-price IT Support Packages

PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
InterceptX Anti-Virus for Servers
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Essentials
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Fri 9am – 5pm
Get a quote
Business
Most popular
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sat 7am – 7pm
Get a quote
Premium
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
Included FOC
InterceptX Anti-Virus for Servers
Included FOC
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sun 24/7
Get a quote

Pay-as-you-go IT Support

Prefer support on a pay-as-you-go basis? Get in contact and we’ll discuss some options. We can also mix-and-match our packages to personalise them to ensure you’re only paying for what you need.

Case Studies

Read real-life case studies on how Urban have helped other firms use our IT services to support growth, improve efficiency and enhance staff productivity.

Case Studies
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