Looking for IT support or an IT Consultant for your business? One of the questions we’re often asked is “What should I look for in an IT support firm?”
Two points stand out for us: (1) The firm should be proactive rather than reactive.
(2) You should view your IT firm as a partner that truly understands your business – not just a helpline for when issues arise.
With technology advancing rapidly, there are new ways to enhance business operations, especially with the rise of remote work and ‘Artificial Intelligence’ during recent years. New IT solutions (such as Microsoft 365) allow you to work from anywhere – even just using your phone.
Here are some tips based on what our customers typically look for, alongside of details of how we can help.
Book a free 15-minute consultation with our Halifax-based team to discuss how our award-winning, local IT support can boost your business’s productivity, efficiency, and profitability.
Fast response timesFlexible working hours mean you need IT support available 24/7, 365 days a year. Our IT Support offers just that – with an average fix time of 16 minutes, ensuring you’re covered whenever you need us, on-site or remotely.
Easy-to-Understand Tech Training: Office 365 and Google Workspace offers a new, easier way to work by simplifying data sharing, communication, and online meetings. We’ll set it up and train you – allowing your team to work reliably from anywhere.
Complete Data Security: Protect your data and safeguard business information with our UK-based, GDPR-compliant cloud servers. Our top-tier anti-virus and cyber security audits, coupled with our use of Sophos EndPoint and InterceptX, provide comprehensive protection against threats.
Mobile Office Access: Work from anywhere with phones, tablets & devices set up for on-the-go access – allowing you to send emails, access company files, and share information easily and securely.
Access the latest tech, including Artificial Intelligence: Make the most of the latest technology (including ‘Microsoft CoPilot’) to automate business processes, improve productivity, and boost profitability – from just £30 a month.
Consistent Service: You’ll have a dedicated IT manager familiar with your systems, offering prompt support and proactive improvements. We communicate in plain English, avoiding technical jargon.
Single IT Contact Point: We handle all IT needs—from laptops to servers to phones—ensuring you get the right products for your business at exclusive prices, saving you money.
Expertise and Experience: Our Microsoft-certified, DBS-checked staff hold industry-standard IT qualifications and have years of experience – ready to solve any issues or implement new systems.
Client Testimonials: We work with companies across West Yorkshire – with clients across manufacturing, retail, construction & media – from 2-employee firms, through to 200+ staff. We’re proudly rated 4.9* on Google Reviews (to July 2024). Here’s a couple of recent testimonials:
“Knowing I can turn to one contact for anything IT-related is incredibly reassuring. We often have critical issues that need immediate resolution, and Urban IT Support provides round-the-clock support.”
“We needed an IT company that understands our business and recommends solutions to make us more efficient. Urban IT Support recently project-managed and delivered Office 365 email and online cloud storage for us on time and on budget.”
Free IT Audit: To start helping you, we offer a detailed IT audit documenting your current hardware and analyzing the performance of your servers, telephones, and security systems.
We offer 3 base packages – Essentials, Business and Premium from just £15 per month. To find out more and get a quick-quote, visit https://www.urbanitsupport.com/index.php/business-it-support/
If you have any questions or simply want a chat, give us a call on 01422 646465 or email us at support@urbanitsupport.com
Halifax-based Urban IT Support provides award-winning IT support across West Yorkshire – including Huddersfield, Bradford and Leeds. We’re proudly rated amongst the top IT firms in Yorkshire – so get in touch today to find out more.