As your business continues to grow, having IT systems that are reliable, dependable, and can scale with your business is critical. We’ve worked with firms of all sizes across Calderdale, Bradford & Huddersfield to help outsource their IT. But in reality, we consider ourselves more an ‘IT partner’, rather than just an ‘IT outsourcer’. Having an IT partner who understands your business is crucial – they’ll recommend systems that will help your business grow revenue, profits and productivity. For business owners and managers, outsourcing IT Support allows them to concentrate on their day-to-day work – freeing up time to focus on business growth and operations.
We work with businesses across sectors, including manufacturing, production, services & HR – covering early stage startups, through to 100+ employee firms. When speaking with our customers, we often ask ‘What do you want from your IT provider’. To help answer this, we’ve compiled a few tips of what you need to take into consideration when choosing a IT Service partner.
- Location: Having online-only remote support may suit some firms, but if your internet, network or telephones go down, an on-site visit is often the fastest way to resolve it. Having a provider that’s local (i.e. within 30 minutes) saves your business time and reduces disruption caused by IT issues.
- 24/7 Availability: For some firms, 9-5 IT Support is perfect. For others, having a round-the-clock 24/7 IT Helpdesk is crucial to ensuring staff can work across all hours (including weekends) – so consider whether your IT provider offers an out-of-hours service.
- Response times: Perhaps the biggest point is guaranteed response times. Time = Money. If your PC is down, you need it resolving – now. If you have to wait hours for a simple issue to be resolved, consider whether you need a service with guaranteed response times.
- Pay as you go, or Pay Monthly Managed IT Support: IT Support Services usually come in two forms – Pay Monthly (where issues are resolved for a fixed monthly fee), or Pay-as-you-go (where you pay for each support call). Fixing costs through Pay Monthly Managed IT Support adds predictability, and packages usually start from £25 a month. Pay Monthly IT Support often includes a suite of IT products – including anti-virus, security updates and proactive monitoring, which collectively ensure your business is fully protected and insured against IT faults, issues and security breaches.
Urban IT Support provide award-winning IT Services for businesses across Halifax, Bradford, Huddersfield & Leeds. With an average fix-time of just 16 minutes, we’re proud to be independently rated 4.9* on Google Reviews (as of May 2023). As a Microsoft Partner, our IT Support Helpdesk & IT Services can help your business save time and money through IT that can be relied upon. Alongside this, we have access to the latest technology to help your business grow, and become more productive & efficient.
Click here to find out more on our award-winning IT Services